Policies

 

If there were no rules everyone would run willy-nilly wild and I'm not that evolved. If we all know what to expect, there are fewer questions and awkward moments and you are free to relax and enjoy your session.

Appointments

You are welcome to schedule more than one appointment at a time if you would like to ensure a regular schedule. Time has been set aside before and after for you to undress, redress and review your chart. New clients are asked to arrive 10-15 minutes early and returning clients should arrive 10 minutes early.

Clients are required to put a credit card on file to hold their appointment time. It will not be charged unless you do not show up.

Tips
As a general rule, I do not accept tips. I want you to feel that I am part of your healthcare team. This means you are saving up to an additional 20% if you regularly tip a therapist elsewhere. If it makes you feel good to give a holiday gift, I am thankful and will accept it graciously.

Cancellations

Please provide a minimum of 24 hours’ advance notice when cancelling or rescheduling an appointment. This allows me the opportunity to try and schedule another person in your place.

Cancelling less than 24 hours’ notice will result in a 100% session fee. You can send someone in your place and avoid any penalty.

You can easily go into your account and reschedule yourself, but my scheduling system requires 24 hours' notice. If that is not possible, please send me a text, call or email as soon as you know you will be unable to make your appointment so I know you’re OK and I don’t worry about you. I do not hold regular office hours - I may have scheduled my day around your session. If I am sick or have an emergency, I will contact you as soon as possible. I will provide an extra 30 minutes onto your session for the inconvenience.

No-Shows

If you do not show up for your scheduled appointment, you will be considered a “no-show” and will be charged 100% of your session fee for your missed appointment. Again, I do not hold regular office hours - I may have scheduled my day around your session.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will then determine if there is enough time remaining to start a session. Regardless of the length of the time actually provided, you will be responsible for payment of the full session.

Payment

Payment is expected at the time of service. If you are booking online you have the option to pre-pay by credit card. I require a credit card to hold your appointment. This is standard procedure and simply protection for no-shows and late cancellations. There is a return check fee of $30.00. There are no refunds for any reason. If you do not use a portion of a membership, you will not receive a refund on unused appointments.

Gift Certificates

Original gift certificate must be presented at the time of payment. Gift certificates are only redeemable for services for the full amount. Hint: Make sure the recipient LIKES massage before you gift it to them!

Referrals

Your confidence in my work is important to me. Get $5 credit toward every person you refer to me who pays full price for at least one 60 minute or more session.

Mailing List

I send a once-or-twice a month email newsletter. When you become a client, I add your name to the mailing list. If you do not wish to receive the newsletter, FULL of important information, you may unsubscribe.

If you want to know about last minute openings, articles about dealing with grief, stress, anxiety and occasional pictures of my dog, please follow my Facebook Page.

Massage Safety and Care

For your own care and safety and that of your therapist, please…

  • Refrain from chewing gum or having food/candy in your mouth during your session. I won’t do it either.

  • If you are not feeling well, please reschedule to make sure you are not contagious. I promise to do this too.

  • If you have a new medical issue, please inform me so I take the proper precautions or let you know massage is not a good idea at this time. If I get a cut on my hand, I promise not to touch you without gloves.

  • Draping is not negotiable and will be provided for your comfort as well as mine.

  • Please shower if you have been at the gym or exercising. Feet will be massaged over the sheet if they are not clean.

  • Minors: A parent or guardian must sign a massage consent form and may be present for anyone under 18 years of age.

When NOT to Get a Massage

There are times when it is not a good time for you to receive a massage and it is important that you fill out your Health History form completely and honestly for your own safety. I know you would rather not tell me you are on blood thinners because you really need to relax, but do you know what a massage can do to someone who has a blood clot? Think about it. If I massage you and start moving your blood and body fluids around, might that clot move somewhere where it can hurt you? I don't ask about medications to be nosy, I do it to make sure it is safe for you!

The medications a person takes for these conditions could cause dizziness, bruising, drowsiness, altered pain reception, change in blood pressure, numbness, tingling, to name just a few.
Please let me know if you are taking any medications so that we can make informed decisions about your care. If you are not sure, check with your primary care physician.

Please contact me if you have any questions about the policies listed.

Memberships

75 Minute Massage or Reiki per month (15% discount) OR

90 Minute Massage or Massage/Reiki Combo (18% discount) per month

  • I understand that my credit card on file will automatically be billed on the first day of each month for one 75-minute massage session OR one 90-minute massage or massage/Reiki combo (depending on my selection).

  • I understand that I must schedule and complete my massage session during the month in which it was billed. Unused session credit expires at the end of each month and will not carry over from one month to the next.

  • I understand that I must be enrolled for at least three months before cancelling for any reason.

  • After the first three months of payments, I know I can cancel my membership with 30 days notice without penalty, but sessions that have already been paid for must be used and cannot be refunded.

  • I understand that, should I need additional sessions during the same month, I will receive them at my discounted rate.

  • I know that ONLY my spouse/significant other can share the program/discount with me.

  • I realize that the standard 24 hour minimum cancellation/rescheduling policy still applies to me and my prepaid monthly sessions.

  • I agree to a $30 service charge for any draft transaction returned for insufficient funds or invalid account information will be assessed.